To: All Users
ICTO will perform periodic maintenance on Lotus Notes Servers for periodic software updates, and perform the storage upgrade for IT Service Management System, Student Printing Service and ShareDM. All related system and services will be suspended in the following schedule. All services will be resumed normal once the relocation job is completed.
| Service Name | Suspension Period |
| Lotus Notes Workflow applications including e-Bulletin, e-Procurement, e-Proposal, Document Databases | 13 July 09:00 a.m. to 10:30 a.m. |
Web Share
ICTO Computer Availability
IT Service Management System | 13 July 09:00 a.m. to 5:00 p.m. |
| Student Printing Service | 13 July 10:00 a.m. to 12:00 p.m. |
| ShareDM and related applications including Staff Housing, Outlet Management and eForm | 13 July 4:00 p.m. to 14 July 12:00 p.m. |
Should you have any enquiries, please feel free to contact our Help Desk.
Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : icto.helpdesk@um.edu.mo
In case of urgency during the maintenance period, please contact:
Telephone : 8822 8114 / 8822 8627
Email address : marcoma@um.edu.mo / kevinllk@um.edu.mo
Thank you for your attention and apologize for any inconveniences caused.
Information and Communication Technology Office
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